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Trade Enquiries and High Volume Orders

Horticultural Trade, Wholesale and Woodland Customers 

we welcome trade and volume enquiries and are happy to discuss your requirements directly.  Please get in touch by email at office:grafton-nursery.co.uk or telephone 0751 526 1511

Single Purchases and Retail Customers

How to Place an order for Plants and things

please use our on-line shop to process your order. if you do not have computer facilities or do not wish to place your order on-line, see 'Placing an Order' below for other ways of ordering plants from Grafton Nurserywebsites often have a mind of their own and are subject to the occasional glitch in the matrix; if you encounter any difficulties do please get in touch either by                                                   email at office@grafton-nursery.co.uk or telephone 0751 526 1511

Reserving Stock:  We are sorry, but we can only reserve stock for a maximum period of 24 hours and only ever at our sole discretion.  If you wish to reserve a plant, but need  to consult a third party about the purchase, for whatever reason, we can only reserve it for you for that limited time period. By reserving a plant for you over a longer time period and you then decide not to proceed with the purchase, we run the risk of losing a sale to somebody else.

Placing an order   We prefer you to place your order through our on-line shop, this allows both you and us to track your order and ensures that all your order requirements and shipping details are documented and met.

By Post:  If you do not have computer facilities or would prefer to send your order by post, you can write to us at Grafton Nursery, Grafton Flyford, Worcester WR7 4PW or  you can contact us by telephone on 0751 526 1511 or letter with your request. We will then send out an order form for your completion or your order confirmation, which ever you feel is appropriate.

To use the on-line shop you will need to create an account.  You can do this by clicking on the 'login' button; to be found in the top right-hand corner of every page in the shop OR you can add items to your shopping cart and proceed to the 'checkout', where you will be given the opportunity to open a new account. This is an account to handle your specific order, not a credit account.

When you return to our website in future, you can start shopping immediately and login as a returning customer, using your email address and password, through the 'Login' button or the 'shopping cart'.

If things go horribly wrong: Do not despair or give up!  If you make a mistake, when placing your on-line order in our shop or entering data or it all goes horribly wrong, during any part of the ordering process.  Just send us an email and we will sort it out at our end.

Making it easy for the courier to find your address:  If your designated delivery address is especially difficult for a driver to find, please provide us with good directions (at the time of placing your order) to assist the courier in finding you easily. This could avoid the inconvenience and disappointment of a missed delivery.

Please include a mobile telephone number so the courier can confirm delivery details with you, if necessary.

If you have a safe and secure place, where you are happy for the courier to leave your parcel (should you be out at the time of delivery), please supply details. For example: it could be 'by your back door', 'with a neighbour' (e.g Mrs Smith at number 27) or  'in your shed down the side of the house'.

Telephone orders: We prefer not to confirm or process orders over the telephone as we feel this can lead to inaccuracies, but you can always contact us directly  by telephone on 0751 526 1511,  to discuss your order and we can then send you an order confirmation by  email or by post. 

Special Orders and Requests:  If you have a specialist order, which requires information not found on our website or particular delivery details, we can process your order via email with you and we will then put the order manually on to our shop for a secure record


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