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We always pick out the happiest and healthiest plants for dispatch.

Your tree will be one of many grown and will not look identical to the image of that size and/or species you have viewed in our shop. The photographs of stock are representative images. Young trees are like children; within any age group they are variable in shape and size, but all of them are delightful!

Your tree may have been pruned:   We prune our stock. Eucalyptus are mad about producing a great deal of top growth and sometimes forget about their roots.  For this reason we nip out shoot tips and often the growing tip to slow them down (it removes growth hormones, which are held in the shoot tips). This makes them concentrate on building up their roots, strengthening their trunk and becoming more bushy up top.

Young Eucalyptus have particularly soft foliage and stems. Any minor bruising that it may sustain in transit should be pruned off and new shoots will soon regrow.

Timing to dispatch: We aim to send out your order the week after we receive cleared funds in our bank account and certainly with in 14 working days of receipt, unless you have arranged otherwise. If for any reason this is not possible, or we anticipate a delay in your order being ready for dispatch, we will contact you and advise you when you will receive your order.

If this is not acceptable to you, we will offer you the option of a refund.

Ordering on line: you will receive an email when your order is being processed and advised of when your order is in transit.

Order by post: we will telephone to let you know when your parcel is being dispatched.

Packaging: All plants are dispatched in sturdy, purpose-made cardboard boxes. Pots are put in bio-degradable plastic bags to prevent leaking and if the plant is tall, it is secured to a bamboo cane to prevent it from flapping around.

If you have a large order of 50 plants or more, this may be shipped on a pallet.

Sometimes we will make a timber crate for them to travel in, if required.


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